Shipping Method:

  1. Your online code(s) will normally be sent to the email address registered with us within 1-30 minutes upon receiving payment, unless verification is needed. You may also log in to your account and view the code under "My Key" section.

    Note: Order placed after 12:00 AM EST - Eastern Standard Time will be processed the next day.
     
  2. Physical item(s) will be shipped via FREE standard shipping and arrive in 15-26 days (US/Canada).
     

Return Policy (virtual product):
 
  1. If you choose to cancel your order, you may do so within 3 days from when you received your receipt without giving any reason, except electronic codes which cannot be refunded once you have redeemed the codes. Given the nature of the products that we sell, a refund is available but only after a period of 10 days. This is so that we can verify that the code has not yet been used. Any discrepancies or defects must be reported to us within 3 days of receipt of item.
     
  2. Defective Codes: Please contact us immediately if the code(s) you received appear to be already used when you redeem them. All codes have been validated before being entered into the database. Due to increasing frauds, we now ask our customers to contact Xbox Support to get information on when the code was redeemed. No refund or exchange will be issued if the customer fails to provide evidences showing the code was used before he/she made the purchase. Thank you for your understanding。

    How to contact Xbox Support: Visit http://support.xbox.com/en-US/contact-us. Choose “Xbox Live” as the product, and then “Prepaid Codes” as the category, then “Redeem Prepaid Codes” as the item. Scroll down and click “Chat with Microsoft Support”, fill in the details and start to chat. Or you may click “Request a call from Support” to have them call you.
     
  3. Online Code: Does not include manuals, Installation CDs, box, physical card or other physical elements. Please read the product description thoroughly and confirm that the game name,server,account name and the amount purchased are correct.
    By completing the purchase for any Time Card, Game Points, Pre-paid Cards, Item Codes, Unlock Code/Service or Re-fill Service from CrazyGameTime.com, you have agreed that the information you entered is accurate.
    CrazyGameTime.com assumes no liability for wrong purchases made by you due to negligence and/or false/wrong information provided, which may result in damages/ losses. By purchasing any products from CrazyGameTime.com, you understand,acknowledge and accept this release of liability.

 

If you encounter any difficulties, please do not hesitate to contact us for further assistance.


Orders may be subject to manual review. It may take longer than 30 minutes to get your code if verification for your billing info is needed.

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